Comments on: Customer Serivce http://www.pinotblogger.com/2006/05/12/customer-serivce/ A blog about starting and building a family winery in the Russian River Valley Thu, 24 Jul 2008 15:23:31 +0000 http://wordpress.org/?v=2.6 By: allan sten http://www.pinotblogger.com/2006/05/12/customer-serivce/#comment-104081 allan sten Sun, 11 May 2008 09:13:31 +0000 http://www.pinotblogger.com/2006/05/12/customer-serivce/#comment-104081 no delivery not even a phone call. the flowers seemed like a bargain---but the delivery charges were outragous.-----32.00 dollars not delivery.....dhl sucks---i want a credit for order FME34929----NO SHOW--DID YOU EVER CALL THIS DHL NUMBER ON YOUR E MAIL---IT'S A JOKE---GO AHEAD AND TRY IT........ no delivery not even a phone call. the flowers seemed like a bargain—but the delivery charges were outragous.—–32.00 dollars not delivery…..dhl sucks—i want a credit for order

FME34929—-NO SHOW–DID YOU EVER CALL THIS DHL NUMBER ON YOUR E MAIL—IT’S A JOKE—GO AHEAD AND TRY IT……..

]]> By: dawn charles http://www.pinotblogger.com/2006/05/12/customer-serivce/#comment-23414 dawn charles Tue, 24 Apr 2007 21:17:45 +0000 http://www.pinotblogger.com/2006/05/12/customer-serivce/#comment-23414 I order flowers for my mother for today. When I talk with my mother at 4:30. She hadn't received her flowers yet. When I call to see what happen. I was told they had the wrong address. Yes I did have the wrong hundred nbr. When I asked why they hadn't called her to confirmed the address. I was told they didn't have the nbr. I don't like to be lied too. I was looking at my confirmed order. Which had my mother phone nbr on there!! There just no excused for being lied to by one of your personal. ORDER NBR FMM61952 I order flowers for my mother for today. When I talk with my mother at 4:30. She hadn’t received her flowers yet. When I call to see what happen. I was told they had the wrong address. Yes I did have the wrong hundred nbr. When I asked why they hadn’t called her to confirmed the address. I was told they didn’t have the nbr. I don’t like to be lied too. I was looking at my confirmed order. Which had my mother phone nbr on there!! There just no excused for being lied to by one of your personal. ORDER NBR FMM61952

]]> By: pinotblogger: the Capozzi Winery blog » Share Your Bad Winery Experiences http://www.pinotblogger.com/2006/05/12/customer-serivce/#comment-968 pinotblogger: the Capozzi Winery blog » Share Your Bad Winery Experiences Wed, 07 Jun 2006 15:48:34 +0000 http://www.pinotblogger.com/2006/05/12/customer-serivce/#comment-968 [...] I wish there was a happy ending to report, but I think this kind of thing happens too often in wineries in Napa and Sonoma. I’ve shared my thoughts on customer service before on this winery blog, and I’d like to see this change. [...] [...] I wish there was a happy ending to report, but I think this kind of thing happens too often in wineries in Napa and Sonoma. I’ve shared my thoughts on customer service before on this winery blog, and I’d like to see this change. [...]

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